Merial Reviews | merial.com @ PissedConsumer

Candi E

Frontline plus for dogs

Jul 22, 2020

We bought the 3 months supply of frontline plus and after using for two months we saw no flea relief in fact the fleas were never affected by this product. Very disappointed.

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Loss:

$46

Cons:

Completely worthless product
Did not work

Preferred solution: Full refund

User's recommendation: Dont buy

Lydia E Egu

Suwanee-Duluth, Georgia

Buy another brand.

Dec 26, 2019

1.0

Rebate for purchasing a full year of heartgard and Nexgard medication for my dog came in the form of a prepaid debit card. It should have $35, but when I activated it, it says $0 balance. I tried to use it twice and it was declined. There is no customer service contact information to ask for help with the card. I followed a link online and was redirected to a chat - where the person on the other end wanted me to pay $5 (refundable) to continue the chat. I did not. If they really want to reward customers for purchases, why not deduct the rebate price at the time of the purchase? I know, and Ill share the answer: because most people dont have the time to jump through hoops to collect the rebate, so it is essentially false advertising.

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Loss:

$35

Cons:

Rebate is too difficult - mine did not work

Reason of review:

Access/ activation issues

Preferred solution: Full refund

Jennifer C Rvx

Shipping

Jul 10, 2019

1.0

STOP USING HUGE STYROFOAM COOLERS FOR ONE SMALL VIAL OF PRODUCT! It is not only a waste of space, but does not keep the product cold for very long during shipping. We constantly receive one vial of Prozinc in a box that could hold a ten gallon fish tank. Shawn packaged our last one on July 9, 2019. Thanks!

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Reason of review:

Improper Packaging

Preferred solution: Please use appropriate sized packaging for shipping small orders.

Anonymous

Guest-1486407

Colbert, Georgia

Lyme vaccination

Mar 05, 2019

1.0

My pup contracted Lyme after being given merial's Lyme vax? So they say they only covrr one year of treatment? They don't back their products! Boycott Heart Gaurd and any product manufactured by them *** who have 0 concerns of your pets!

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Mark D Xzi

Philadelphia, Pennsylvania

Bad Rebates

Feb 01, 2019

Got the Heartgard rebate in the form of a credit card.... Card did not work at all.... Told Merial .. They said card should work but it does not... Talked with people at Walmart … They said card is a debit card and I have no PIN number....

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Loss:

$24

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Guest-1671391

Apr 10, 2019

Bought heartgard and Nexgard for 6 months and got this award card. which is a rebate card for $50, only to find out that it has zero Balance.

Tried using it in a grocery and online, both showed no funds.

Have not used it at all. Looked like it was used in the last three months in purchases we did not authorize.

Helpful

Julie A Zfe

Santa Rosa, California

Dog having seizures... Possibly Nexgard??

Sep 23, 2018

1.0

My dog Ringo (4 years old) has begun to have seizures. He had two seizures a year apart, then one six months later, and now the last two a month apart. Both of the last two seizures occurred exactly 10 days after receiving his Nexgard treatment. The last seizure on September 10 became a cluster and we had to rush him to the ER. We have had him fully tested for other issues that can cause seizures... had x-rays, an MRI, and a spinal tap. He checks out fine. The vet was concerned about the coincidence between his Nexgard treatments and the seizures and has told us to stop giving him Nexgard.

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Loss:

$4402

Cons:

That my dog could die

Reason of review:

Medical side effect

Preferred solution: Let the company propose a solution

1 comment

Julie A Zfe

Nov 17, 2018

Update: My case is under review by Merial.

Helpful

Regina D Kur

Gainesville, Georgia

Worried and upset

Jun 15, 2018

Hello my name is Regina Dobbins I am reaching out to you for help. I have a 9 month old German Shepard who we love dearly. Our vet (Dr Linda Rentfrow) prescribed nexgard as a flea and tick treatment. He has been on the product now for 4 months. He has now devolved serve dry skin with massive hair loss and itching. I am stopping the medicine now. How can we help to treat this and get it out of his system? I also have two of the 6 chewable’s left I would like to be refunded for as this product is dangerous! Please help! I need to know what to do for our baby as he is suffering. We have already paid a almost 200.00 vet bill to have his skin tested and a injection for the itching. I look forward to a quick response. Sincerely, Regina Dobbins Worried dog mom

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Reason of review:

Bad quality

Anonymous

Guest-1296664

Certifect

Jul 05, 2018

My 80 lb German Shepard mix has been using Certifect for 10 months. I rescued him and he had a bad flea infestation. Within several hours he was a happy baby. It works really well. He has had no side effects. The only problem I have right now is finding it.

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Reason of review:

Good quality

Anonymous

Guest-1132072

Duluth, Georgia

Never buy Heartgard again!

Nov 15, 2017

1.0

This afternoon i gave my 6 y.o. Queensland Heeler a Heartgard Plus chewable. Within a couple hours my dog's heart was racing and he was panting excessively [though the weather is very cool and he had not engaged in any activity]. I tried to interest him in chasing his favorite ring toy. No interest. Offered him a milkbone, which is a special treat he only gets every few days. No interest. Put food in his dish. No interest, and he's an avid eater. called Merial, the supplier for Heartgard. The operator said no vet tech was available. I asked about a call back as soon as someone arrived in the morning. Sorry..."you need to call back." Heartgard is an expensive product. One would think they would have concerns for their customers. WRONG. I cannot continue this review because the words I think appropriate are too profane. All I'll say is "XXX *** them to ***" for their absolute lack of concern.

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Loss:

Cons:

Customer dis- service and lack of concern

Reason of review:

Poor customer service

Anonymous

Guest-1011885

Merial Heartgard Plus Dewormer Review

Feb 21, 2017

2.0

I regularly used a heartworm preventative for my dogs, I had used heart guard ,I noticed this time the vet no longer carried it. When I asked about it I was told that the product was not affective as many of the loved pets got heartworm and had passed away. I want to thank my vet for his ability to separate Profits for the life of his customers loved family members.

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Reason of review:

Bad quality

Anonymous

Guest-991419

Dog may require emergency care

Jan 15, 2017

1.5

Dog was given Merial Heartgard Plus. She began vomiting profusely. I called the customer care line and they were rude and uncaring. I will never purchase another Merial product and advise other animal lovers to avoid these products as well. Merial employees stated they could not tell me how long adverse reactions last. Even after explaining I live in a rural are without access to an emergency vet on a Sunday she kept repeating she would only give this information to a vet. Basically, they had the info but refused to help me. One of my foster dogs died after taking a Heartgard and I never blamed the medication but now I am second guessing that as well. I will never know but I will be advocating that all animal organizations stop using these products.

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Loss:

$60

Cons:

Dog being ill

Reason of review:

Poor customer service

Preferred solution: Full refund

Gregoria Nmv

Merial - Heartgard Plus Dewormer Review

Dec 27, 2016

1.0

My dog is undergoing heartworm treatment. We didn't miss a single dose of Heartguard for her or our other 4 dogs however, since ONE box was purchased from a different vendor than our vet's office Merial will not stand behind their product guarantee to assist with her treatment. Even though the FDA's guidelines (according to the American Heartworm Society) states: "This means heartworm preventives must be purchased from your veterinarian or with a prescription through a pet pharmacy". The Merial rep kept saying, "I'm sorry your vet didn't clarify our guarantee before you made an outside* purchase". Excuse me! I'm sorry my dog has to endure these taxing treatments and the potential for lifelong complications of a life-threatening disease that NONE of our other dogs happened to contract while receiving the same medication from the outside* vendor. *Outside vendors (according to Merial rep) = any store (online or brick & mortar) that is not your vet. Even though a vet has to fax a prescription. Even though the product is produced, packaged, sealed, and the expiration date issued by Merial. Merial "cannot guarantee where these vendors purchased Heartguard for resale."

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Reason of review:

Poor customer service

Anonymous

Guest-974369

Merial Pet Vaccination Review

Dec 16, 2016

Our maltese chihuahua mix became deathly ill within 2 hours of receiving the Merial vaccine. Hours of vomiting and diarrhea through the night. She is currently at vet, who gave her this vaccine, on IV fluids, anti vomiting and anti diarrhea meds to stop the reaction. Merry Christmas to little 5 pound Izzie

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Reason of review:

Bad quality

Anonymous

Guest-776532

Ocean City, Maryland

Merial Flea Control Review

Jan 23, 2016

Dont waste your money ! I spent 50.00 on the plus n my 3 babies r still scratching .

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Reason of review:

Bad quality

Featured

Ryli Rwm |

Athens, Georgia

Beware of chemical burn

Sep 08, 2014

4.0

Merial - Beware of chemical burn - Image 2

Merial - Beware of chemical burn - Image 3

Merial - Beware of chemical burn - Image 4

I have used Fronline Plus on and off for many years for multiple pets. It used to work pretty well but lately it doesn't seem to work well at all.

I used it on one of my dogs two days ago and today she has a horrible area that is chemically burned. I can't believe that this happened. It looks so bad and I'm sure my dog is miserable. I am going to take her to the vet tomorrow for treatment.

I will never purchase again. This has been the most horrible experience that I have ever had with any pet meds.

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Loss:

$120

Reason of review:

chemical burn on my dog. had to take her to the vet for exam.

Preferred solution: Let the company propose a solution

11 comments

Ryli Rwm

Mar 20, 2015

Hi Beetlejuice Bigglesworth in Houston,

Trust me friend, I applied it correctly! I would never put any of my pets (or any pets for that matter) at risk of something happening to them because I didn't follow the instructions.

Like I mentioned before, I have used this brand as well as a few others on many pets over many years. This is just a post of what happened when I applied this one dose. I'm not sure why it is only in one area and why it didn't happen along the entire spine. Just FYI, vet didn't say it was because it was applied incorrectly.

I did this post to let others know what happened and to be careful that there is a possibility that another pet could have the same reaction.

Thanks for your concern in this matter.

I hope this answered your question. If not, sorry you don't understand!!

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Randell Kgk

Oak Ridge, Tennessee

Frontline Plus For Dogs Review

Oct 31, 2015

1.7

This product does NOT work!! Waste of $50 bucks but worse part my dog is miserable and now I can't put anything on him for a whole month!!!! Very pissed off!!

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Reason of review:

Bad quality

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Merial

Merial Overview

Media from reviews

Frontline plus for dogs

Buy another brand.

Shipping

Lyme vaccination

Bad Rebates

Dog having seizures... Possibly Nexgard??

Worried and upset

Certifect

Never buy Heartgard again!

Merial Heartgard Plus Dewormer Review

Dog may require emergency care

Merial - Heartgard Plus Dewormer Review

Merial Pet Vaccination Review

Merial Flea Control Review

Beware of chemical burn

Frontline Plus For Dogs Review

Brands Related to Merial

Frontline Plus

Heartgard

Nexgard

Boehringer Ingelheim

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Vetco Clinics

Frontline Plus

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