Merial Reviews

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New Reviewer

Buy another brand.

Rebate for purchasing a full year of heartgard and Nexgard medication for my dog came in the form of a prepaid debit card. It should have $35, but when I activated it, it says $0 balance. I tried to use it twice and it was declined. There is no customer service contact information to ask for help with the card. I followed a link online and was redirected to a chat - where the person on the other end wanted me to pay $5 (refundable) to continue the chat. I did not. If they really want to reward customers for purchases, why not deduct the rebate price at the time of the purchase? I know, and Ill share the answer: because most people dont have the time to jump through hoops to collect the rebate, so it is essentially false advertising.
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ID
#1743225 Review #1743225 is a subjective opinion of poster.
Location
Suwanee-Duluth, Georgia
Product
Merial Rebate Card
Cons
  • Rebate is too difficult - mine did not work
Reason of review
Access/ activation issues
Loss
$35
Preferred solution
Full refund
New Reviewer

Shipping

STOP USING HUGE STYROFOAM COOLERS FOR ONE SMALL VIAL OF PRODUCT! It is not only a waste of space, but does not keep the product cold for very long during shipping. We constantly receive one vial of Prozinc in a box that could hold a ten gallon fish tank. Shawn packaged our last one on July 9, 2019. Thanks!
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ID
#1583636 Review #1583636 is a subjective opinion of poster.
Service
All Packaging Company Packing Service
Reason of review
Improper Packaging
Preferred solution
Please use appropriate sized packaging for shipping small orders.

Lyme vaccination

My pup contracted Lyme after being given merial's Lyme vax? So they say they only covrr one year of treatment? They don't back their products! Boycott Heart Gaurd and any product manufactured by them *** who have 0 concerns of your pets!
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ID
#1486407 Review #1486407 is a subjective opinion of poster.
Location
Colbert, Georgia
Service
Merial Lyme Pet Vaccination
New Reviewer
Got the Heartgard rebate in the form of a credit card.... Card did not work at all.... Told Merial .. They said card should work but it does not... Talked with people at Walmart … They said card is a debit card and I have no PIN number....
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1 comment
#1671391

Bought heartgard and Nexgard for 6 months and got this award card. which is a rebate card for $50, only to find out that it has zero Balance.

Tried using it in a grocery and online, both showed no funds.

Have not used it at all. Looked like it was used in the last three months in purchases we did not authorize.

ID
#1462314 Review #1462314 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Merial Rebate Card
Reason of review
Poor customer service
Loss
$24
Preferred solution
Let the company propose a solution
New Reviewer

Dog having seizures... Possibly Nexgard??

My dog Ringo (4 years old) has begun to have seizures. He had two seizures a year apart, then one six months later, and now the last two a month apart. Both of the last two seizures occurred exactly 10 days after receiving his Nexgard treatment. The last seizure on September 10 became a cluster and we had to rush him to the ER. We have had him fully tested for other issues that can cause seizures... had x-rays, an MRI, and a spinal tap. He checks out fine. The vet was concerned about the coincidence between his Nexgard treatments and the seizures and has told us to stop giving him Nexgard.
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1 comment
#1598892

Update: My case is under review by Merial.

ID
#1363763 Review #1363763 is a subjective opinion of poster.
Location
Santa Rosa, California
Product
Nexgard Flea Control
Cons
  • That my dog could die
Reason of review
Medical side effect
Loss
$4402
Preferred solution
Let the company propose a solution

Certifect

My 80 lb German Shepard mix has been using Certifect for 10 months. I rescued him and he had a bad flea infestation. Within several hours he was a happy baby. It works really well. He has had no side effects. The only problem I have right now is finding it.
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ID
#1296664 Review #1296664 is a subjective opinion of poster.
Product
Merial Certifect Flea Control
Reason of review
Good quality
New Reviewer

Worried and upset

Hello my name is Regina Dobbins I am reaching out to you for help. I have a 9 month old German Shepard who we love dearly. Our vet (Dr Linda Rentfrow) prescribed nexgard as a flea and tick treatment. He has been on the product now for 4 months. He has now devolved serve dry skin with massive hair loss and itching. I am stopping the medicine now. How can we help to treat this and get it out of his system? I also have two of the 6 chewable’s left I would like to be refunded for as this product is dangerous! Please help! I need to know what to do for our baby as he is suffering. We have already paid a almost 200.00 vet bill to have his skin tested and a injection for the itching. I look forward to a quick response. Sincerely, Regina Dobbins Worried dog mom
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ID
#1280560 Review #1280560 is a subjective opinion of poster.
Location
Gainesville, Georgia
Product
Nexgard Flea Control
Reason of review
Bad quality

Never buy Heartgard again!

This afternoon i gave my 6 y.o. Queensland Heeler a Heartgard Plus chewable. Within a couple hours my dog's heart was racing and he was panting excessively [though the weather is very cool and he had not engaged in any activity]. I tried to interest him in chasing his favorite ring toy. No interest. Offered him a milkbone, which is a special treat he only gets every few days. No interest. Put food in his dish. No interest, and he's an avid eater. called Merial, the supplier for Heartgard. The operator said no vet tech was available. I asked about a call back as soon as someone arrived in the morning. Sorry..."you need to call back." Heartgard is an expensive product. One would think they would have concerns for their customers. WRONG. I cannot continue this review because the words I think appropriate are too profane. All I'll say is "XXX *** them to ***" for their absolute lack of concern.
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ID
#1132072 Review #1132072 is a subjective opinion of poster.
Location
Duluth, Georgia
Product
Merial Heartgard Plus Dewormer
Cons
  • Customer dis- service and lack of concern
Reason of review
Poor customer service
Loss
$1

Merial Heartgard Plus Dewormer Review

I regularly used a heartworm preventative for my dogs, I had used heart guard ,I noticed this time the vet no longer carried it. When I asked about it I was told that the product was not affective as many of the loved pets got heartworm and had passed away. I want to thank my vet for his ability to separate Profits for the life of his customers loved family members.
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ID
#1011885 Review #1011885 is a subjective opinion of poster.
Product
Merial Heartgard Plus Dewormer
Reason of review
Bad quality

Dog may require emergency care

Dog was given Merial Heartgard Plus. She began vomiting profusely. I called the customer care line and they were rude and uncaring. I will never purchase another Merial product and advise other animal lovers to avoid these products as well. Merial employees stated they could not tell me how long adverse reactions last. Even after explaining I live in a rural are without access to an emergency vet on a Sunday she kept repeating she would only give this information to a vet. Basically, they had the info but refused to help me. One of my foster dogs died after taking a Heartgard and I never blamed the medication but now I am second guessing that as well. I will never know but I will be advocating that all animal organizations stop using these products.
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ID
#991419 Review #991419 is a subjective opinion of poster.
Product
Merial Heartgard Plus Dewormer
Cons
  • Dog being ill
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
New Reviewer

Merial - Heartgard Plus Dewormer Review

My dog is undergoing heartworm treatment. We didn't miss a single dose of Heartguard for her or our other 4 dogs however, since ONE box was purchased from a different vendor than our vet's office Merial will not stand behind their product guarantee to assist with her treatment. Even though the FDA's guidelines (according to the American Heartworm Society) states: "This means heartworm preventives must be purchased from your veterinarian or with a prescription through a pet pharmacy". The Merial rep kept saying, "I'm sorry your vet didn't clarify our guarantee before you made an outside* purchase". Excuse me! I'm sorry my dog has to endure these taxing treatments and the potential for lifelong complications of a life-threatening disease that NONE of our other dogs happened to contract while receiving the same medication from the outside* vendor. *Outside vendors (according to Merial rep) = any store (online or brick & mortar) that is not your vet. Even though a vet has to fax a prescription. Even though the product is produced, packaged, sealed, and the expiration date issued by Merial. Merial "cannot guarantee where these vendors purchased Heartguard for resale."
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ID
#980727 Review #980727 is a subjective opinion of poster.
Product
Merial Heartgard Plus Dewormer
Reason of review
Poor customer service

Merial Pet Vaccination Review

Our maltese chihuahua mix became deathly ill within 2 hours of receiving the Merial vaccine. Hours of vomiting and diarrhea through the night. She is currently at vet, who gave her this vaccine, on IV fluids, anti vomiting and anti diarrhea meds to stop the reaction. Merry Christmas to little 5 pound Izzie
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ID
#974369 Review #974369 is a subjective opinion of poster.
Service
Merial Pet Vaccination
Reason of review
Bad quality

Merial Flea Control Review

Dont waste your money ! I spent 50.00 on the plus n my 3 babies r still scratching .
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ID
#776532 Review #776532 is a subjective opinion of poster.
Location
Ocean City, Maryland
Product
Merial Flea Control
Reason of review
Bad quality
New Reviewer

Frontline Plus For Dogs Review

This product does NOT work!! Waste of $50 bucks but worse part my dog is miserable and now I can't put anything on him for a whole month!!!! Very pissed off!!
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ID
#726915 Review #726915 is a subjective opinion of poster.
Location
Oak Ridge, Tennessee
Reason of review
Bad quality

Frontline Plus For Dogs Review

This stuff sucks put it on my dog and he is loaded with fleas .it is so bad we are spending so much money trying to get rid of them . DO NOT WASTE YOUR MONEY ON THIS STUFF .sorry i did
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ID
#721882 Review #721882 is a subjective opinion of poster.
Location
Lawrence, Massachusetts
Reason of review
Bad quality

Frontline Plus For Dogs Review

I have got this for my puppy everyone said this was the best, have it on her and it dose not work it's been 2 week gave her a bath and she was full of flees try to call no one would get back with me. To let me know what is going on . We are not rich people to just wast money for 3 month and get nothing for it. I have even email them and nothing
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ID
#709080 Review #709080 is a subjective opinion of poster.
Location
Essex, Maryland
Reason of review
Bad quality

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